Returns & Exchanges
At CandyStore.com, we want your sweet treats to arrive in perfect condition. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on unopened items and dedicated support for any shipping-related issues.
Check Your Order
Inspect your candy upon arrival to ensure everything is correct and has not been affected by temperature during transit.
Contact Support
If there is an issue, email our team with your order number and a photo of the product within 7 days of delivery.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number or approve a direct replacement for damaged sweets.
Return or Refund
Ship unopened items back using our prepaid label, or receive a credit directly to your original payment method for approved quality claims.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing